Whether you have questions about Frank or want to explore how he might fit into your financial life, we’re here to help.
We want you to feel confident using Frank. If you're not satisfied within the first 30 days of use, you can request a full refund—no questions asked.
Frank is a product of SmartPath, Inc., the company behind both the Frank and SmartPath brands. While SmartPath focuses on delivering financial education and coaching through employers and organizations, Frank is designed specifically for individuals who want personalized financial guidance from a financial advisor powered by AI—with human experts on call if you ever need a second opinion.With over 15 years of experience and more than 1 million people supported, SmartPath has built deep expertise in financial education and behavioral coaching. That insight directly informs Frank, which is powered by a proprietary personal finance large language model (LLM) trained on real-world financial questions and challenges.
Behind Frank is a team of Certified Financial Planners™ (CFPs) with years of hands-on experience guiding people through real-life financial decisions. They’re held to the highest fiduciary standard—legally and ethically required to act in your best interest.Whether you’re verifying an answer, facing a complex situation, or just want a second opinion, our CFPs are here to support you with expert insight and judgment you can trust.
No download needed. Frank is fully web-based and mobile-optimized, so you can use it anywhere, anytime, from any device.
Frank doesn’t directly integrate with banks or employers. Instead, you can securely connect your financial accounts using Plaid, a trusted platform that links to thousands of banks and credit institutions. This allows Frank to provide more personalized and accurate advice based on your real financial data, without storing your login credentials.Frank doesn’t require you to connect accounts to use it, but doing so unlocks more tailored guidance and simplifies your experience. While we don’t yet directly integrate with employer systems, some employer-specific benefits and scenarios may be supported in the future.